What is the PR Triangle of Dysfunction? Upright Position Communications CEO Paul Wilke says this triangle is scarier than the infamous Bermuda Triangle south of Florida, where many go in and never come out. That’s pretty scary! But the good news is this triangle...
The public understands when companies face service issues beyond their control – like big ol’ winter storms. During the holidays, that kindness quickly fades when all your competitors are back in business, and your company is still stuck in the snow like Southwest was...
